Claim Procedure
Step 1
Submit your claims online for faster processing or download our editable PDF form.
Step 2
Only for paper submission, submit the claim form together with the required supporting documents to us directly or through your insurance consultant.
Step 3
Claims specialist will review and assess.
Step 4
Settlement and payment.
Personal
What are you claiming for?
Online Submission
Procedure
PDF Form
Legend:
Online Submission
MyAxaHealth
Procedure
PDF Form
What are you claiming for?
Motor
-
Motor Claims
-
Windscreen
Travel
Domestic Helper
Home
Death
Total Permanent Disability
Personal Accident
-
SmartPA Protect+
-
HSBC Life Band Aid
-
Smart Family
-
SmartCare Prime
-
SmartCare Assure
-
SmartCare theOne
Critical Illnesses
Hospital, Surgical & Inpatient, Day Surgery
-
GlobalCare Health Plan
-
Prime Care & Premier Care
-
SmartCare
-
Health Cash Plan
-
International Exclusive
-
Mum’s Care
-
Shield
Outpatient
-
GlobalCare Health Plan
-
SmartCare
-
Health Cash Plan
-
International Exclusive
Dental
-
GlobalCare Health Plan
-
SmartCare
-
Health Cash Plan
-
International Exclusive
Art
Golf
Business
What are you claiming for?
Online Submission
Procedure
PDF Form
Legend:
Online Submission
MyAxaHealth
Procedure
PDF Form
What are you claiming for?
Work Injury Compensation
Public Liability
Fidelity Guarantee
Fire/ Property
Marine Cargo
Hospital, Surgical & Inpatient, Day Surgery
-
SmartCare
-
International Exclusive
-
Benefits+
Outpatient
-
SmartCare
-
International Exclusive
-
Benefits+
Dental
-
SmartCare
-
International Exclusive
-
Benefits+
Unpresented Cheques
If you have an unpresented cheque for claim payments, please contact our customer care hotline at +65 6880 4888.