File a claim

File a claim
File a claim

Claim Procedure

Step 1 Submit your claims online for faster processing or download our editable PDF form.
Step 2 Only for paper submission, submit the claim form together with the required supporting documents to us directly or through your insurance consultant.
Step 3 Claims specialist will review and assess.
Step 4 Settlement and payment.
Personal
Legend:
Online Submission
MyAxaHealth
Procedure
PDF Form
What are you claiming for?
  Motor
-  Motor Claims
-  Windscreen
  Travel
  Domestic Helper
  Home
  Death
  Total Permanent Disability
  Personal Accident
-  SmartPA Protect+
-  HSBC Life Band Aid
-  Smart Family
-  SmartCare Prime
-  SmartCare Assure
-  SmartCare theOne
  Critical Illnesses
  Hospital, Surgical & Inpatient, Day Surgery
-  GlobalCare Health Plan
-  Prime Care & Premier Care
-  SmartCare
-  Health Cash Plan
-  International Exclusive
-  Mum’s Care
-  Shield
  Outpatient
-  GlobalCare Health Plan
-  SmartCare
-  Health Cash Plan
-  International Exclusive
  Dental
-  GlobalCare Health Plan
-  SmartCare
-  Health Cash Plan
-  International Exclusive
  Art
  Golf
Business
Legend:
Online Submission
MyAxaHealth
Procedure
PDF Form
What are you claiming for?
  Work Injury Compensation
  Public Liability
  Fidelity Guarantee
  Fire/ Property
  Marine Cargo
  Hospital, Surgical & Inpatient, Day Surgery
-  SmartCare
-  International Exclusive
-  Benefits+
  Outpatient
-  SmartCare
-  International Exclusive
-  Benefits+
  Dental
-  SmartCare
-  International Exclusive
-  Benefits+

Unpresented Cheques

If you have an unpresented cheque for claim payments, please contact our customer care hotline at +65 6880 4888.