Please follow the STEPS below for death claim / waiver of premium due to death of policyholder.
Step 1
Complete claim form
- Submit the claim within 30 days from the event date.
- Complete claim form
- Submit claim form with supporting documents (refer to step 2)
Step 2
Submit supporting documents
Please note that the list of documents below is not exhaustive and that other documents may be requested if necessary.
- Certified true copy of death certificate (certified by our customer service officer or your financial consultant. This is applicable for death in Singapore only)
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For overseas death, we require the following :
- Copy of ICA letter issued by Singapore immigration & checkpoint authority for Singaporean or Singapore PR who died overseas. It confirmed the receipt of the death certificate and NRIC/passport of the deceased;
- Certified true copy of death certificate (certified by our customer service officer or by the notary public of the country where death occurred)
- Last will of the deceased (if any)
- Copy of NRIC of the claimant
- Copy of proof of relationship between deceased and claimant. This is required if there is no named nominated beneficiary. Please refer below.
- Tax residency self-certification form duly completed by the claimant*
- Tax residency self-certification form duly completed by the named beneficiary(ies) (if any)* (Download PDF)
| Claimant | Proof of relationship document |
|---|---|
| Spouse | Marriage certificate |
| Parent | Birth certificate of deceased |
| Child | Birth certificate of child |
| Sibling | Birth certificate of sibling and deceased |
*applicable for policies with cash value
(applicable for overseas death only)
- Attending physician statement for overseas death
Download PDF
(applicable for death due to unnatural causes eg. accidental death, murder, suicide etc)
- Police investigation report (if any)
- Newspaper’s report (if any)
- Post mortem or toxicology report
- Coroner’s certificate with investigation report and coroner’s findings
Step 3
Submit the completed claim form and supporting documents
You can submit your claim form and supporting documents through any 1 of these channels:
- By email to cc.life@mail.life.hsbc.com.sg
- By hand to policyholder's servicing financial consultant
Additional information
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After claim submission
Claims processing will take on average 14 to 21 working days from receipt of all required documents.
Sometimes, we may require more time to assess claims which we are seeking clarification on or internal discussion. For such cases, we will keep you informed of the claims progress.
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HSBC Life contact information
+65 6880 4888
Operating hours: 9.00am – 5.00pm
Monday - Friday (excluding public holidays)