Please follow the STEPS below for GlobalCare health claim
Step 1
Prepare all required supporting documents
Please note that the list of documents below is not exhaustive and that other documents may be requested if necessary.
For outpatient/dental/inpatient/day surgery claim at a government/restructured hospital/private hospital/specialist clinic in Singapore:
- Copy of final itemized hospital bills and/or clinic bills and proof of payment.
- Copy of doctor's prescription for medicines purchased at an external pharmacy
- Copy of diagnostic test result (laboratory result, X-Ray, etc)
- Copy of hospital clinical summary report or doctor's memo from the private hospital/private specialist.(if the said report is not available, then attending physician statement is required).
- Copy of final itemized medical bills and copy of settlement letter from insurer/employer (if claiming balances from HSBC Life)
For outpatient/dental/inpatient/day surgery claim outside Singapore:
- Original final itemized hospital bills and/or clinic bills and proof of payment.
- Copy of doctor's prescription for medicines purchased at an external pharmacy
- Copy of diagnostic test result (laboratory result, X-Ray, etc.)
- Copy of hospital clinical summary report or doctor's memo from the private hospital/private specialist. (if the said report is not available, then attending physician statement is required).
- Copy of final itemized medical bills and copy of settlement letter from insurer/employer (if claiming balances from HSBC Life)
Step 2
File your claim in HSBC Life SG App with all relevant supporting documents
You can submit your claim form and supporting documents through any 1 of these channels:
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By hand to your financial consultant
Additional information
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After claim submission
Claims processing will take on average 14 to 21 working days from receipt of all required documents.
We will need more time to process claims which require further clarification. For such cases, we will keep you informed of developments.
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HSBC Life contact information
Policy/Product enquiry
+65 6880 4888Claim submission
- HSBC Life SG or
- By email to ops.tpa.sg@asia-assistance.com or
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By post to
Customer care centre
138 Market Street #10-01 CapitaGreen
Singapore 048946