File a claim

Upon learning of any circumstances likely to give rise to a claim, you must:

• Take all necessary measures and steps to mitigate any loss and/or damage.
• Not dispose off the damaged items until our approval.
• Immediately make a police report and co-operate with us in securing the conviction of the offender if loss/damage is caused by housebreaking, theft, malicious damage, vandalism or other criminal acts.
• In the event of a potential claim from a third party against yourself or any member of your family:
  • immediately send to us any letter of demand, writ of summons, legal documents or other communication served on you;
  • do not admit liability or make any promise regarding settlement without our written consent.
• Notify your agent/broker immediately of the claim or call us at our hotline no. +65 6880 4888 for further notice.

Documents required

• Colour photos of the damaged property
• Original purchase receipts/invoices
• Assessment report from repairer on the cause and extent of the property damage
• Quotations for repair/replacement of the lost/damaged property
• Original repair/Replacement invoices/Receipts
• Police report

Submit your SmartHome claims online or download SmartHome claims form (PDF).