File a claim

File a claim
File a claim
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Home claims

Step 1

Upon learning of any circumstances likely to give rise to a claim, you must:

  • Take all necessary measures and steps to mitigate any loss and/or damage.
  • Not dispose off the damaged items until our approval.
  • Immediately make a police report and co-operate with us in securing the conviction of the offender if loss/damage is caused by housebreaking, theft, malicious damage, vandalism or other criminal acts.
  • In the event of a potential claim from a third party against yourself or any member of your family:
    • immediately send to us any letter of demand, writ of summons, legal documents or other communication served on you;
    • do not admit liability or make any promise regarding settlement without our written consent.
  • Notify your agent/broker immediately of the claim or call us at our hotline no. +65 6880 4888 for further notice.

Documents required

  • Colour photos of the damaged property
  • Original purchase receipts/invoices
  • Assessment report from repairer on the cause and extent of the property damage
  • Quotations for repair/replacement of the lost/damaged property
  • Original repair/Replacement invoices/Receipts
  • Police report

Step 2

Additional information

SmartHome claims FAQ

Download FAQs (PDF)