Please follow the STEPS below for hospitalization claim (applicable for prime care, premier care, MumsCare/MumsCare plus policies).
Step 1
Prepare all required supporting documents
Please note that the list of documents below is not exhaustive and that other documents may be requested if necessary.
- Daily hospital cash benefit including daily room & board and Intensive Care Unit (ICU), and/or
- Surgical venefit
- Copy of hospital bills
- Copy of X-ray report or laboratory report including histopathology report if claiming for first cancer benefit
- Copy of inpatient sischarge summary report from government restructured hospital; OR hospital clinical summary report or doctor’s memo from the private hospital/private specialist.
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Medical reimbursement benefits eg. Outpatient cancer treatment/kidney dialysis/inpatient major organ transplant benefits
- Original hospital bills and/or clinic bills
- Copy of X-ray report or laboratory report (if any)
- Copy of inpatient discharge summary report from government restructured hospital; OR hospital clinical summary report or doctor’s memo from the private hospital or private specialist. If the said report is not available, then attending physician statement is required.
- Copy of settlement letter from insurer/employer, and copy of Hospital bills and/or clinic bills (if claiming balances from HSBC Life)
- Daily hospital cash benefit including daily room & board and Intensive Care Unit (ICU), and/or
- Surgical benefit
- Original hospital bills or clinic bills
- Copy of X-ray report or laboratory report including histopathology report if claiming for first cancer benefit
- Copy of inpatient discharge summary report from government restructured hospital; OR hospital clinical summary report or doctor’s memo from the private hospital/private specialist.
- Copy of settlement letter from insurer/employer, and copy of hospital bills and/or clinic bills (if claiming balances from HSBC Life)
- Hospital care benefit for mother and/or child
- Copy of hospital bills
- Copy of inpatient discharge summary report from government restructured hospital; OR hospital clinical summary report or doctor’s memo from the private hospital/private specialist.
- Congenital illness benefit
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Attending physician statement for child & laboratory report (if any)
Please call our customer service hotline for the APS to be submitted (based on the type of congenital illness that you are claiming for).
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- Pregnancy Complications Benefit
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Attending Physician Statement for Mother & Laboratory report (if any)
Please call our customer service hotline for the APS to be submitted (based on the type of pregnancy complications that you are claiming for).
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Step 2
File your claim in HSBC Life SG App with all relevant supporting documents
You can submit your claim form and supporting documents through any 1 of these channels:
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By hand to your financial consultant
Additional information
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After claim submission
Claims processing will take on average 14 to 21 working days from receipt of all required documents.
Sometimes, we may require more time to assess claims which we are seeking clarification on or internal discussion. For such cases, we will keep you informed of the claims progress.
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HSBC Life contact information
+65 6880 4888
Operating hours: 9.00am – 5.00pm
Monday - Friday (excluding public holidays)