File a claim

File a claim
File a claim
Personal - Illnesses
Critical illnesses, minor and child illnesses claims

Please follow the STEPS below for critical illness (CI) claim / waiver of premium due to CI claim.

Step 1

Complete claim form

  • Submit the claim within 90 days from the event date.
  • Complete claim form
  • Submit claim form with supporting documents (refer to step 2)

Step 2

Submit supporting documents

Please note that the list of documents below is not exhaustive and that other documents may be requested if necessary.

Attending physician statement (please use the appropriate APS based on the critical illness which you are claiming)

Laboratory reports confirming the diagnosis and operation

Example

  • Cancer claim - histopathology report and biopsy report;
  • Stroke claim - MRI/CT/PET scan;
  • Heart attack claim - ECG, cardiac enzymes and troponin results
  • Coronary artery bypass claim – coronary angiogram and operation report
  • Heart valve surgery claim – operation report

Step 3

Submit the completed claim form and supporting documents

You can submit your claim form and supporting documents through any 1 of these channels:

Additional information

  • After claim submission

    Claims processing will take on average 14 to 21 working days from receipt of all required documents.

    Sometimes, we may require more time to assess claims which we are seeking clarification on or internal discussion. For such cases, we will keep you informed of the claims progress.

  • HSBC Life contact information

    +65 6880 4888

    Operating hours: 9.00am – 5.00pm
    Monday - Friday (excluding public holidays)