File a claim

File a claim
File a claim
Personal - Motor
Windscreen claims

Step 1

  • Notify us immediately after discovery of an incident which may give rise to a claim under the policy.
  • Notify the police if there is evidence of criminal or malicious act involved.
  • Take reasonable measure to mitigate the loss.
  • Submit the completed Motor Windscreen Claim Form together with the following documents (where applicable) for claims consideration:

Documents required

  • Copy of insurance certificate / Cover note
  • Colour photos of damage
  • Original invoice / Receipt
  • Copy of police report

Step 2

Additional Information

  • Please Note

    For Honda, Volkswagen, Hyundai, Chevrolet Scheme policyholders, please proceed to respective distributor workshop (Reporting & Repairs) or our APW (Reporting Only)

    List of Premium Workshop
  • Motor Claims Framework (MCF)

    For more information on the Motor Claims Framework, please go to the General Insurance Association website by clicking here.

  • Claims Service Guarantee

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  • Own Damage & Accident Reporting FAQ

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  • Motor Claims FAQ

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  • Windscreen Repair Scheme

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  • No Claim Discount

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