File a claim

File a claim
File a claim
Personal - Total permanent disability
Total permanent disability claims

Please follow the STEPS below for Total & Permanent Disability (TPD) claim / waiver of premium due to TPD claim.

Step 1

Complete claim form

  • Submit the claim within 180 days from the event date.
  • Complete claim form
  • Submit claim form with supporting documents (refer to Step 2)

Step 2

Submit supporting documents

Please note that the list of documents below is not exhaustive and that other documents may be requested if necessary.

  • Attending physician statement
    (total & permanent disability claim)
    Download PDF
  • X-ray/CT scan/MRI report (if any)

Step 3

Submit the completed claim form and supporting documents

You can submit your claim form and supporting documents through any 1 of these channels:

Additional information

  • After claim submission

    Claims processing will take on average 14 to 21 working days from receipt of all required documents.

    Sometimes, we may require more time to assess claims which we are seeking clarification on or internal discussion. For such cases, we will keep you informed of the claims progress.

  • HSBC Life contact information

    +65 6880 4888

    Operating hours: 9.00am – 5.00pm
    Monday - Friday (excluding public holidays)