Personal - Travel
Travel claims
Step 1
According to which is applicable, look through the respective list and prepare the indicated documents within 30 days of completion of the journey:
General section
Please note of the following requirement and submit (for all claims):
- Copy of certificate of insurance
- Proof of travel, i.e. original boarding passes, air ticket or copy of passport
- List of documents requested
Claim will be processed and finalised upon receipt of the above mentioned documents. We reserve the right to request for further document(s)/information to support the assessment of claim.
Personal accident medical, dental and other expenses
Please submit:
- All original medical invoices and receipts – for medical expenses claim
- Admission/Discharge report – for hospitalization claims only
- Receipts for additional expenses claimed for additional travel & accommodation – for hospitalization claims only
- Medical reports, regular doctor reports
- Death certificate if applicable
- Accident report, investigation report and police report if applicable
- Post mortem report if applicable
Trip cancellation / curtailment
Please submit:
- A copy of flight itinerary indicating the original flight details
- Booking invoice with terms and conditions, and payment receipts
- Medical report, death certificate if applicable
- Proof of relationship, if applicable
- Written confirmation of the amount of refund from the travel agents or airlines
- Invoice & receipt for charges incurred in amending or purchasing additional air ticket (for trip curtailment)
- Written advice from the attending medical practitioner confirming advisability to cancel or curtail the trip due to the illness or injury sustained by you / your relatives (as defined in the policy) or travel companion
Travel delay / Baggage delay / Overbooked flight /
Flight misconnection / postponement /
Replacement of traveller / Diversion
Please submit:
- A copy of flight itinerary indicating the original flight details
- Travel delay / diversion: Written confirmation from carrier on the duration and reason(s) for delay / diversion
- Travel overbooked / misconnection: Written confirmation / acknowledgement receipt from airline confirming the overbooked / misconnected flight details and when the next alternative transportation is made available
- Baggage delay: Written confirmation / acknowledgement receipt from airline on the date and time of baggage received.
- Trip postponement / Replacement of traveller: Receipts of administrative charges
- Trip postponement / Replacement of traveller: Proof of relationship, if applicable
- Trip postponement : A copy of death certificate, if applicable
Baggage, personal effects, money, travel documents
Please submit:
- Purchase receipts and/or warranty cards for lost items, if any
- Documents stating amount of compensation from airlines or other sources
- Property irregularity Report for losses / damage in carriers’ custody, if applicable
- Damage claims: Photographs to show the extent of damage and repair invoices
- Theft / Loss claims: Police report / loss report lodged at the place of loss within 24 hours
- Theft / Loss claims: A list of items stolen with the information on make/model, date of purchase and purchase price
- Theft / Loss claims: Receipts for additional costs incurred in replacing lost travel document
- Purchase of essential items: Receipts of the essential items purchased
Home care benefits
Please submit:
- Home care benefits
- Receipts of all items claimed. If not available, provide description of items and the date, place and price of purchase.
- SCDF report, if applicable
Study interruption
Please submit:
- A copy of the death certificate of the family member (if applicable)
- Proof of relationship for death of family member (if applicable)
- A copy of your hospitalization bill
- Regular medical practitioner report – for hospitalisation claims only
- Admission/Discharge report – for hospitalisation claims only
- Proof of tuition fees payment to the educational institution
Personal liability
Please submit:
- Forward all correspondence & documents from third parties to us for our handling
Hijacking inconvenience
Please submit:
- Written confirmation of the airline confirming the incident and duration.
Rental car excess cover
Please submit:
- Copy of car rental agreement.
- Invoice and receipt from the rental agency for car rental
- Copy of driver’s driving license at the time of accident.
- Copy of overseas motor insurance policy if available.
- Copy of police report / accident report, if applicable
- Receipts of the excess paid
Step 2
Submit your Travel claims online or download Travel claims form (PDF).
Additional information
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Emergency assistance
Emergency assistance while abroad
While overseas, if you require emergency assistance, please contact our 24-hour hotline +65-63222566 in respect of the following services:
- Locate the nearest appropriate consulate or embassy while overseas
- Assist in retrieving your lost baggage
- Assist in retrieving your lost passport or other travel documents
- Telephone medical advise
- Arrangement for hospital admission
- Emergency evacuation/repatriation
- Monitoring of medical condition
Emergency medical assistance and evacuation / repatriation
- 24 hour emergency telephone service is operated for your benefit by a specifically designated assistance company
- Please note that repatriation expenses will be covered under the policy only if arranged through the designated assistance company
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Travel claims FAQ
Download FAQs (PDF)