HSBC Life Shield Panel & Letter of Guarantee

HSBC SG Life
Health insurance
HSBC Life Shield
HSBC Life Shield Panel & Letter of Guarantee

Get more peace of mind with our panel

We offer a General Practitioners panel, Specialist panel, Dental panel and Physiotherapist panel. If you’re due for hospitalisation or surgery, we can issue you a Letter of Guarantee in advance. This way, you can focus more on your recovery. We select our wide range of panel providers based on their years of experience and ability to provide quality healthcare at a reasonable cost.

The selection of our panel are based on:

Financial quality – reasonable pricing per national fee benchmarks and complexity of the procedure performed
Service quality – good track record of service with no serious disciplinary issue or complaints from patients
Clinical quality – no severe lapse or compromise in clinical standards, as required by the medical professional board

See how HSBC Life Shield works

See Letter of Guarantee quick guide

For panel specialists

Up to SGD1 million for Plan A; SGD550,000 for Plan B; or SGD150,000 for Standard plan, subject to pre-authorisation of your medical condition.

For non-panel specialists

Up to SGD50,000, subject to pre-authorisation of your medical condition; or up to SGD100,000, subject to preauthorisation of your medical condition and per Ministry of Health (MOH) fee benchmarks.

For public hospitals and specialist centres

Up to SGD120,000 waiver of deposit at public hospitals and public specialist centres – please note that this is not a guaranteed LOG.

Summary of services

General Practitioners (GP) panel

Pay a consultation fee of SGD10 per visit[@life-shield-value-added] at over 300 GP clinics in Singapore; please note that a rate surcharge of SGD35 per visit applies at 24/7 clinics between 12:00am and 8:29am.
Specialist and extended panel

Pay a first standard consultation fee of SGD100 per visit[@life-shield-value-added] and follow-up standard consultation fee of SGD70 per visit unless otherwise indicated at over 700 specialist clinics in Singapore.

Physiotherapy and dental panel

Pay SGD130 for your first physiotherapy session and SGD110 per visit[@life-shield-value-added] for follow-up sessions; and a dental consultation fee[@life-shield-value-added] of SGD15 at over 150 dental clinics in Singapore.
24/7 HSBC Life Shield LOG hotline

Call us on 6342 5292 to make an appointment to see our panel specialists, and to arrange for pre-authorisation with both panel and non-panel specialists to determine if an LOG may be issued.

Step 1: visit a General Practitioner

You can present your HSBC Life Shield e-card to make your visit smoother. If the General Practitioner needs to refer you to a specialist for further treatment, please ask them to refer you to a specialist on our panel. This way, you can continue to enjoy the discounted consultation rate.

Step 2: visit a specialist and ask for an LOG

You can present your HSBC Life Shield e-card to enjoy a discounted rate on your consultation.

If you need hospitalisation or day surgery, you can call our LOG hotline at any time on 6342 5292. For elective surgery or hospitalisation, please give us at least 3 days' advance notice so we can assess your request for an LOG. The LOG is subject to assessment and approval by HSBC Life.

Step 3: get admitted and discharged without hassle

You'll receive the pre-authorised LOG within 3 working days. We'll take care of your medical bill so you can focus on your recovery right away.

How does HSBC Life Shield work?

Mary is a 43-year old Singapore citizen who suffers from multiple fibroid (abdominal pain). She opts for HSBC Life Shield Plan A, and adds on the HSBC Life Enhanced Care rider for more comprehensive medical coverage.

Open the accordions to see how we'll support her at every stage of her healthcare needs.

She visits a General Practitioner that is on the HSBC Life Shield General Practitioner panel, and presents her e-card to enjoy a discounted consultation fee of SGD10.

The General Practitioner assesses her and refers her to a specialist on the HSBC Life Shield Specialist panel.

She visits a specialist 2 days later and is told that she'll need to be hospitalised.

She calls our HSBC Life Shield LOG hotline to request for pre-authorisation for her treatments.

We approved and issued her an LOG of SGD24,200 within 3 working days. She's then admitted to a hospital without having to pay for any cash deposits.

Transparency indicators

Open the accordions to learn more about the pre-authorisation turnaround time and drivers of premium.

The information below displays the turnaround time for pre-authorisation for the issuance of guaranteed Letter of Guarantee (LOG) to the private hospitals, private day surgery centres or private specialist clinics.

Pre-authorisation turnaround time refers to the time taken for HSBC Life to determine whether the LOG can be issued and the amount of LOG, and it is calculated from the time we receive the completed pre-authorisation form from the treating doctor to the time we issue the LOG.

HSBC Life Shield offers pre-authorisation for inpatient treatment, day surgery, and outpatient cancer treatment including chemotherapy and radiotherapy.

This allows our customers to know the amount that is covered by us prior to undergoing their medical treatment, so they can make more informed decisions and have a greater peace of mind knowing they are covered and how much they are covered for the particular medical treatment.

The table below shows our target turnaround time to issue the LOG from the date of receipt of the completed pre-authorisation form.

P50 TAT (turnaround time) shows the median days, that is 50 out of 100 LOGs are processed within the indicated number of days in the table.

P75 TAT (turnaround time) means 75 out of 100 LOGs are processed within the indicated number of days in the table.

Target turnaround time
Insurer	Mode of pre-authorisation	Target TAT (days)	P50 TAT (days)	P75 TAT (days)
HSBC Life Shield	Yes – Phone call	3	2	3

Target turnaround time
Insurer	HSBC Life Shield
Mode of pre-authorisation	Yes – Phone call
Target TAT (days)	3
P50 TAT (days)	2
P75 TAT (days)	3

For government hospital admissions, HSBC Life Shield offers an electronic LOG (eLOG) of up to SGD120,000 or the claimable amount, whichever is lower for similar treatments including inpatient treatment, day surgery, outpatient cancer treatment including chemotherapy and radiotherapy.

This is a waiver of deposit LOG, and the claim will be assessed later when we receive the electronically filed bill from the hospital.

The eLOG service is a 24/7 service and available at all government hospitals, and customers just need to inform the hospital staff prior to their admission.

Your premiums are used to pay for claims, commissions and other expenses involved in administering your policy*.
	2019**	2022**
Claims	55%	61%
Commissions and distribution	30%	21%
Management expenses	25%	19%

Your premiums are used to pay for claims, commissions and other expenses involved in administering your policy*.
	Claims
2019**	55%
2022**	61%

	Commissions and distribution
2019**	30%
2022**	21%

	Management expenses
2019**	25%
2022**	19%

The cost of claims would change, depending on the claim size and number of claims submitted by the policyholders. In the past 3 years, the average bill size had decreased by 4%, and increased by 10% in the public and private healthcare institutions respectively. The number of claims submitted per policyholder had also increased by 12%.

* Based on all long-term accident and health plans, including Integrated Shield Plans (IPs) and riders.

** All figures are on a gross basis.

Good to know

You can find more information such as frequently asked questions and our panel of healthcare providers through these documents.

Notes

HSBC Life Shield is a plan payable by MediSave, subject to MediSave withdrawal limits. For details, please refer to the Ministry of Health website.

HSBC Life Shield panel and Letter of Guarantee

Get more peace of mind with our panel

Letter of Guarantee (LOG) key highlights

For panel specialists

For non-panel specialists

For public hospitals and specialist centres

Summary of services

A quick guide to our panel and LOG service

Step 1: visit a General Practitioner

Step 2: visit a specialist and ask for an LOG

Step 3: get admitted and discharged without hassle

How does HSBC Life Shield work?

Step 1: visits a General Practitioner

Step 2: visits a specialist and asks for an LOG

Step 3: gets admitted and discharged without hassle

Transparency indicators

Pre-authorisation turnaround time

Drivers of premium

Good to know

Forms and documents

Notes

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